The furniture saga continues…

December 23, 2008 at 5:51 pm | Posted in Uncategorized | Leave a comment

I had lunch with my friend Lisa today — she came over to see the house and eat PB&Js, since getting out and about is a bit of a challenge for me these days. She mentioned that Marlo Furniture, the place where we bought our bed and sectional (or, rather, half a sectional), might be going out of business. So tonight I googled it, and discovered an entire website full of complaints against this place. Greeeat. We even bought the 5-year protection plan, which people are complaining isn’t being honored. I went ahead and called their customer service line tonight to check on our sectional, and they said a new one would be coming on Dec. 31st. So far I haven’t experienced any rude customer service agents, and the fact that they’ve been damaged during delivery hardly seems like the furniture store’s fault. But we’ll see — if we continue to have problems, or if any of our furniture starts falling apart, I might be adding my own angry letter to this site. I will say that their delivery time windows have been off — like they’ll call to change the time or won’t show up — but because I’m working from home now, it’s not a big deal for me. If I were taking off work to meet them, on the other hand, I’d be totally pissed.


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